💳 Buy Now Pay Later with Afterpay
🚛 FREE SHIPPING on orders $49+ with code LUMIERE
9:00AM - 6:00PM AEST
Monday to Friday
Contact us anytime via our support form or email [email protected]
My shipping address is incorrect, can I change it?
To update your shipping address after your order has been placed, contact us with your order number and updated address.
Please note changes to your address after the order has been shipped may increase expected delivery time.
I'm shopping for a gift. Can my order be gift wrapped/include a card?
All of our orders are thoughtfully wrapped in recycled paper, and make for well presented gifts.
Upon check-out use the 'Notes or Instructions' field at the bottom of the page to include a message to the recipient that we will print and include with the gift.
We will not include a printed receipt with their parcel, it will be emailed directly to you.
The item I wanted is out of stock.
During busy periods stock should be replenished and available to purchase online after 48 hours.
We have an ever evolving collection of limited edition fragrances - if your favourite is no longer listed contact us for a recommendation on an alternative fragrance you're sure to adore.
What payment methods do you accept?
We accept payment via Visa, Mastercard & American Express, as well as Paypal and Afterpay. Payments are processed by Stripe and governed by its privacy policy. For instant check-out we now accept Apple Pay.
How do I use my discount code?
Discount codes can be entered in the Checkout page under the Summary tab before completing payment. Please note discount codes can not be used with Apple Pay instant check-out.
Can my order be sent to a P.O. Box?
Our door to door courier service is unable to deliver to P.O. boxes. Please include a street address upon check out.
How do I track my order?
All orders are shipped via Sendle, with complete tracking from door to door. You will receive an email from us with tracking details within 48 hours of placing your order. If you have any queries about the status of your delivery, please contact us with your order number.
Do you deliver internationally?
At this stage our delivery network is limited to Australia, however we're currently working with Sendle to provide international shipping soon. Stay tuned to our Instagram for updates.
My parcel says it has been delivered, but I haven't received it.
Our courier is instructed with 'Authority To Leave' in case you're not home to sign for the package. Packages should be left in a secure location out of the weather and prying eyes, however if there is nowhere suitable you may be notified via mail slip that delivery was attempted and further instructions on how to collect your package. If you haven't been able to locate the item or mail slip, please contact us with your order number so we can assist.
Can I pick up my purchase in person?
We don't currently offer personal collection. Local orders (Melbourne Metro) are generally delivered by our courier the following day.
My product was damaged in transit, can I order a replacement?
All care is taken when packing items to be shipped, and we're sorry to hear your product hasn't arrived in one piece.
Please send an email to [email protected] with 1) An image of the damaged item, and 2) An image of the box it arrived in. We will organize a replacement to be sent to you.
I've changed my mind, can I return my candles?
We accept returns up to 7 days after delivery, provided items remain in good condition and wicks haven't been ignited.
Return shipping costs for change of mind are at customer's expense. Contact us for returns queries.
If you manage a boutique and are interested in stocking our products, we would love to hear from you. Email [email protected].
Do you accept wholesale orders?
To discuss your unique wholesale needs, product customization, and pricing for orders of greater than 24 items please contact us via our contact form or email [email protected].